How much is shipping?
Nothing. Standard shipping is free on every order to any US address, with no minimum spend.
How long will it take?
7-12 business days from dispatch. You get a tracking link by email as soon as the label is created. Orders ship from US fulfilment partners.
Do you ship outside the US?
Not at the moment. We ship to all 50 states. We do not currently ship to PO boxes, APO/FPO addresses or US territories.
Can I return something if I change my mind?
No. Because shipping is free on every order, all sales are final except where an item arrives damaged, defective or is not what you ordered. Please check dimensions, quantities and compatibility on the product page before ordering — and email us first if you are unsure. We would rather answer a question than disappoint you.
What if it arrives damaged, defective or wrong?
Email support@alpha-academy.com within 3 days of delivery with your order number and a photo or short video of the problem. We will replace the item or refund you in full, your choice, and if we need the item back we pay for the return.
Why only 3 days to report a problem?
So we can raise it with the carrier and the supplier while the evidence is fresh. Shipping damage in particular has to be claimed quickly. Open the parcel when it arrives and check it — that is all we ask.
When do I get my money back?
Within 5 business days of us approving the claim. It goes to the original payment method; your bank may take a further 3-5 business days to show it.
Can I cancel an order?
Yes, if it has not shipped yet. Email us straight away with your order number. Once a tracking number has been issued the order cannot be cancelled.
Which payment methods do you take?
All major debit and credit cards, plus Apple Pay, Google Pay and Shop Pay. Payment is handled by Shopify's PCI-compliant checkout — we never see your card details.
Is sales tax included?
Sales tax is calculated at checkout based on your delivery address, as required by your state.
Is my order tracked?
Yes, every order. If tracking has not updated in five business days, email us and we will open a trace with the carrier for you.